General Terms & Conditions
Australian Consumer Law (ACL): Nothing in these Terms excludes, restricts or modifies your rights under the Competition and Consumer Act 2010 (Cth), including the ACL consumer guarantees.
1. Who we are
1.1 Wayfinder Labs (ABN: 75174815442) (Wayfinder Labs, we, us, our) provides education services and resources, including online and in‑person courses, cohort programs, workshops, templates and community spaces (collectively, the Services).
2. How these Terms work
2.1 These General Terms apply to:
(a) use of our website(s), online communities and learning platforms (the Site);
(b) all purchases and participation in our Services; and
(c) any free trials, bonuses and promotions we make available.
2.2 We may also publish Program‑Specific Terms for particular products. Those Program‑Specific Terms supplement these General Terms and prevail to the extent of any inconsistency for that Program.
2.3 By creating an account, purchasing or accessing any Service, or ticking acceptance at checkout, you agree to these General Terms and our Privacy Policy.
2.4 If you purchase on behalf of a business or organisation, you warrant you are authorised to bind that organisation. These Terms then apply to it and to each nominated participant.
3. Interpretation
3.1 In these General Terms, unless the context indicates otherwise:
(a) headings are for convenience and do not affect interpretation;
(b) words in the singular include the plural and vice versa;
(c) a reference to a person includes an individual, firm, body corporate or unincorporated association;
(d) references to statutes include consolidations, amendments, re‑enactments or replacements;
(e) including and similar expressions are not words of limitation;
(f) if an act must be done on a day that is not a Business Day, it must be done on the next Business Day;
(g) amounts are in AUD and, unless stated otherwise, inclusive of GST;
(h) an obligation on two or more persons binds them jointly and severally; and
(i) a reference to a document includes that document as novated, supplemented or replaced.
4. Accounts & eligibility
4.1 You must be 18+ to purchase or participate.
4.2 Keep your login credentials secure and do not share them. One enrolment = one participant unless we agree otherwise in writing.
4.3 You must provide accurate details (including names/emails for team purchases) and update them as needed.
5. Ordering, prices, GST & payment
5.1 Prices are in AUD and include GST unless stated otherwise.
5.2 Payment is due at checkout or as otherwise stated. If you select a payment plan, instalments will be automatically charged to your nominated method on the stated schedule.
5.3 We use Stripe payment processors. You authorise us and our payment provider(s) to charge your nominated method for amounts due. We do not store full card details.
5.4 If an amount remains unpaid after the due date, we may suspend access until payment is received. We may recover reasonable collection costs.
5.5 Where permitted by law, card payments may attract a clearly disclosed surcharge to cover processing costs. We will display any surcharge at the point of payment. Non‑card methods (if offered) will not attract the surcharge.
6. Access periods
6.1 Unless a different period is stated at checkout, you receive access to the Program area and downloadable resources for at least 12 months from your cohort start date. We may migrate, archive or retire platforms or content on reasonable notice, and will provide equivalent replacement access where practicable.
7. Enrolment & accounts
7.1 You must be 18 years or older to enrol.
7.2 Enrolment is confirmed when we (or our payment platform) issue a confirmation email. Places are limited and allocated on payment.
7.3 You may need to create an account on our website or a third‑party learning platform and must keep your login details secure.
7.4 For group or team enrolments, the purchaser must provide participant names and emails by the deadline we specify.
8. Cancellations, deferrals & refunds
8.1 Your refund and transfer/deferral rights for a purchase are the ones stated on the checkout page or sales page for that Service and in any Program‑Specific Terms. Those policies operate alongside your ACL rights (which cannot be excluded). If no policy is stated for a Service:
(a) Change‑of‑mind (self‑paced/on‑demand): no refunds once access is granted.
(b) Change‑of‑mind (live/cohort): notify us ≥7 days before the first live session for a refund less a reasonable admin fee;
(c) inside 7 days you may transfer to a later cohort once or transfer your place to another person you nominate before the first live session.
8.2 If we cancel without offering a reasonable alternative, we’ll refund fees for the cancelled component; if postponed, we’ll offer a place in the next available cohort or an alternative date.
8.3 How refunds are paid: to your original payment method within a reasonable time. Access may be removed when a refund is processed.
9. Community standards & acceptable use
9.1 Help us keep an inclusive, constructive learning environment. You agree to:
(a) act respectfully;
(b) no harassment, discrimination, defamation or hate speech;
(c) keep other participants’ personal/sensitive information confidential;
(d) avoid pitching, spamming or soliciting in our communities; and
(e) follow any posted community rules and reasonable directions from our team.
9.2 We may moderate, remove or restrict accounts for breaches. Serious or repeated breach may result in termination under clause 16.
10. Intellectual property & licence to you
10.1 We license all Program content including videos, slides, templates, workbooks, text, graphics and branding (“Content”). All content is licensed to © 2025 Laura Aston, Wayfinder Labs under CC BY-SA 4.0.
10.2 You are free to:
10.2.1 Share — copy and redistribute the material in any medium or format for any purpose, even commercially.
10.2.2 Adapt — remix, transform, and build upon the material for any purpose, even commercially.
10.3 Under the following terms:
10.3.1 Attribution — You must give appropriate credit , provide a link to the license, and indicate if changes were made . You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
10.3.2 ShareAlike — If you remix, transform, or build upon the material, you must distribute your contributions under the same license as the original.
10.4 To view a copy of this license, visit https://creativecommons.org/licenses/by-sa/4.0/
11. Your materials; recordings; feedback licence
11.1 If you post or upload materials in our communities or classes (including assignments, comments, posts, testimonials):
(a) you warrant you have the right to share them; and
(b) you grant us a non-exclusive licence to host, display and share your materials inside the Site/Services so we can operate the program (including with other enrolled participants, our facilitators and moderators, and for security, support and backup purposes).
(c) we will not use your materials in public or for marketing (e.g., on our website or social channels) without your prior written permission
11.2 We may (but are not obliged to) review, remove or amend user content that breaches these Terms or the law. You remain solely responsible for your content and for any reliance on it by others.
11.3 We may record live online sessions for cohort replay. If you prefer not to be recorded, keep your camera off and use a display name. We’ll honour reasonable privacy requests.
12. Technology requirements
12.1 Individual course enrolments and community memberships provide access to digital-only resources.
12.2 You are responsible for ensuring you have adequate technology, software and internet access to participate (for example, a modern browser, Zoom/Teams, and a stable connection).
12.3 If you require adjustments to participate fully in the online learning environment, please email us prior to accessing on-demand content, or at least 48 hours in advance of live events so we can provide timely assistance.
13. Changes, rescheduling & force majeure
13.1 We may adjust session times, substitute facilitators or reschedule parts of a Service on reasonable notice (including for illness, low registrations or events beyond our control). If we materially change a Service, we’ll provide a reasonable alternative or a refund for any cancelled component.
13.2 We are not liable for delays or failures caused by events beyond our reasonable control (e.g., natural disasters, epidemics, platform outages, strikes, government restrictions). Where such events occur, we will use reasonable efforts to deliver the Service via alternative means or at alternative times.
14. No professional advice; outcomes disclaimer
14.1 Our Services provide education and general information only. Results depend on many factors outside our control; we do not promise any particular outcome or performance improvement. Seek independent advice before acting.
15. Privacy & communications
15.1 We handle personal information in accordance with our Privacy Policy and applicable laws (including the Privacy Act 1988 (Cth)). We use third‑party providers (e.g., payment gateways, learning platforms, video‑conferencing) to deliver the Services and your use of those is subject to their terms.
15.2 We’ll send you necessary service communications about your purchase. Marketing emails/SMS will only be sent with your consent and you can opt out at any time.
16. Liability
16.1 To the maximum extent permitted by law, our liability for any claim relating to the Services is limited to, at our election:
(a) supplying the Services again, or
(b) paying the cost of having the Services supplied again.
16.2 We are not liable for indirect or consequential loss (such as loss of profit, revenue, data or goodwill). This clause does not limit liability that cannot be excluded under the ACL.
17. Suspension & termination
17.1 We may suspend or terminate access where fees remain unpaid after reminders, where you seriously or repeatedly breach these Terms or our community rules, or where required by law. If access is terminated for breach, no refund is due. Termination does not affect accrued rights.
18. Third‑party links and tools
18.1 The Services may include links to third‑party websites or tools. We are not responsible for third‑party content or services and do not endorse them.
19. Disputes & complaints
19.1 We aim to resolve issues quickly. Please email details of any complaint to laura.aston@wayfinderlabs.org. If we cannot resolve it promptly, either party may request good‑faith discussions or mediation with an agreed independent mediator before court proceedings (other than urgent injunctive relief). Nothing limits your right to seek help from a consumer regulator.
20. Notices
20.1 Notices under these Terms must be in writing and are taken to be received:
(a) if posted on the Site or provided in‑product, on posting;
(b) if emailed, when the email leaves the sender’s server (unless the sender receives a delivery failure notice); or
(c) if delivered by hand, on delivery.
21. Changes to these Terms
21.1 We may update these Terms from time to time. The version in force on your purchase date applies to that purchase. For ongoing access areas, we may update the Terms on reasonable notice where changes are not materially detrimental.
22. Assignment
22.1 You must not assign or transfer your rights or obligations under these Terms without our written consent (not to be unreasonably withheld). We may assign, novate or transfer our rights or obligations on notice, provided the assignment does not materially prejudice you.
23. Severance & waiver
23.1 If any provision of these Terms is held to be invalid or unenforceable, it will be severed and the remaining provisions will remain in force. A failure or delay to exercise a right is not a waiver of that right.
24. Governing law
24.1 These Terms are governed by the laws of the State of Victoria, Australia. The parties submit to the non‑exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.
25. Contact us
25.1 laura.aston@wayfinderlabs.org